An AI receptionist built for HVAC companies.
Vocarra answers every call: the 2am no heat emergency, the first heat wave of the summer, commercial property managers, and routine tune ups, all with full knowledge of your price book, your techs, and your dispatch rules. Your front office, running 24/7.
What's actually breaking inside a busy HVAC shop.
Heating and cooling calls don't wait for business hours; they come when the weather turns. Here's where the office gets buried.
No heat at 11pm in January.
A 70 year old customer with no heat in the dead of winter won't leave a voicemail; she'll call the next company. An AI that knows what a true no heat emergency looks like triages the call, pages your on-call tech, and books the truck roll before the caller hangs up.
First heat wave, 200 calls in a day.
The moment temperatures hit 95 degrees, your phones go nuclear. Office staff can't keep up, callers hit voicemail, and every missed call is a $12,000 system replacement going to the competitor. The AI handles every simultaneous call with no hold time.
PM contracts, install jobs, and service calls, all at once.
Routine maintenance, install follow ups, and emergency service calls have different urgencies, different pricing, and different dispatch logic. Your office staff spends all day routing; the AI does it instantly with rules you set once.
Commercial buildings can't wait.
A property manager calling about a 50,000 square foot office with no cooling needs a different conversation than a homeowner with a noisy condenser. The AI recognizes commercial accounts by phone and address, applies the right SLA, and escalates to the commercial dispatcher.
HVAC-specific from day one.
Every feature below was shaped by HVAC operators running $5M+ businesses; not by adapting a horizontal AI assistant.
Knows your price book.
Diagnostic fees, tune ups, capacitor swaps, coil cleans, full system replacements: we load your actual pricing so the AI can quote realistic ranges on the call and set expectations before a tech rolls out.
Understands HVAC terminology.
Callers don't say '3 ton 16 SEER heat pump.' They say 'the thing outside isn't working.' The AI translates between how homeowners describe symptoms and how your techs diagnose problems, so intake is complete and clean.
Triages no heat and no cool as true emergencies.
Vulnerable customers, commercial downtime, frozen pipes: the AI knows what counts as a genuine HVAC emergency and routes accordingly; pages your on-call tech and confirms dispatch with the caller in real time.
Syncs with ServiceTitan and Housecall Pro.
Jobs booked by the AI drop into your existing dispatch board with customer, address, equipment history, and notes already attached. No double entry, no missed tickets.
Trade-specific intake
Price book aware
24/7 emergency triage
Questions HVAC owners actually ask.
Straight answers. Don't see yours? Call us.
You define what counts as a true emergency (no heat below a temperature threshold, commercial downtime, elderly or vulnerable customers) and who's on call when. The AI triages, pages the right tech, and confirms ETA with the customer. Non emergencies get scheduled for the next business day without waking anyone up.
Stop losing HVAC jobs to a full voicemail box.
Book a working session. We'll show you exactly how we'd handle your next no heat call.